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⏲ Duration: 14 min 1 sec
✓ Published: 15-Mar-2017
✓ Published: 15-Mar-2017
Description:
Your business has a multitude of interactions with customers and prospects everyday – conversations that hold valuable insights into trends, issues and business performance. The information hidden within those conversations could hold the keys to improving your contact center revenue, reducing your costs and improving the customer experience your contact center delivers. However, with traditional contact center monitoring and measurement systems and processes, it is nearly impossible to unders
Your business has a multitude of interactions with customers and prospects everyday – conversations that hold valuable insights into trends, issues and business performance. The information hidden within those conversations could hold the keys to improving your contact center revenue, reducing your costs and improving the customer experience your contact center delivers. However, with traditional contact center monitoring and measurement systems and processes, it is nearly impossible to unders
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